Your Secret Weapon Inside Every Chat
Tag @iris in any live conversation to get instant AI assistance. Policy lookups, action execution, suggested replies — all invisible to the customer.
Agent: @iris Can we exchange this? What's our policy for wrong size shipments?
Yes! ORD-043 shipped the wrong size — this qualifies for a free exchange under our Wrong Item policy. Size M is in stock. I can initiate the exchange now. Want me to also generate the prepaid return label?
Agent: @iris Yes, do it.
Private Channel
Customer never sees your @iris conversations. It's a secret side-channel just for you.
Policy Lookups
Ask Iris about policies, procedures, or customer history — get instant answers from your knowledge base.
Take Action
Iris can execute actions — exchanges, refunds, lookups — directly from the conversation.
Suggested Replies
Iris drafts customer-facing responses you can send with one click or edit first.
The difference for your agents
Without Iris
- Agent searches knowledge base manually
- Switches between tabs to find policies
- Copies and pastes order details
- Types every reply from scratch
- Slow, error-prone responses
With Iris In-Chat
- Instant policy answers in the conversation
- Everything accessible from a single private channel
- Execute actions without leaving the chat
- AI-drafted replies ready to send or customize
- 3x faster resolution times
Ready to make every agent your best agent?
See how Iris transforms your team's productivity during live conversations.